Occupational Health and Safety in the Hospitality Industry
Second highest at risk setting for musculoskeletal injuries behind only manufacturing.
U.S. Library of Medicine National Institutes of Health
- Hospitality and services employees rank the 6th highest of all injuries for the number of nonfatal workplace injuries per year with 240,230 in 2019. National Safety Congress
- In the United States, the hotel and catering industry reported the second highest level of musculoskeletal risk factors behind only the manufacturing sector. U.S. Library of Medicine National Institutes of Health
- 64% of MSD sufferers thought their condition was worsened by their occupation and 1/3 said their employer was aware but failed to provide adequate support. Occupational Health & Safety
- Hotel workers in the U.S. were found to have been exposed to the following ergonomic risk factors that are known to cause work-related musculoskeletal disorders: repeatability, excessive force, unnatural and static postures, and carrying heavy objects. U.S. Library of Medicine National Institutes of Health
Hospitality and Services work settings and jobs include (but not limited to):
- Hotels / motels
- Restaurants / bars
- Cooks and food preparation
- Travel and leisure services
- Theme parks
- And many others
The Impact of the Problem
Problem definition: every work activity and setting presents a unique and measurable risk to employees. These risks have an impact on individual health and wellness as well as corporate wellness (profitability, culture, etc.).
Productivity (Indirect Costs)
Lost productivity due to pain costs U.S. companies $297 billion every year (that’s $2397 per employee). U.S. Bureau of Labor & Statistics
Key Drivers of Lost Productivity
Presenteeism: the practice of coming to work despite illness, injury, anxiety, etc., resulting in reduced productivity.
- Commonly reduces individual productivity by 33% or more. Harvard Business Review
- Injuries and pain are shown to increase presenteeism 79%. National Institute of Health National Library of Medicine
- Pain conditions associated with sitting, like back pain, arthritis, and headaches, cost $47 billion a year in reduced employee performance. Harvard Business Review
- Overall, presenteeism costs U.S. employers over $150 billion a year due to employees coming to work sick. Center for Health Research Rural Advocacy
Absenteeism: missing work due to injury, illness, travel for offsite care, or without good reason.
- Annual costs due to unscheduled absenteeism of hospitality workers is $8.5 billion.
- U.S. employees go to 558 million doctors’ office visits and spend 1.1 billion hours away from work due to pain alone. U.S. Bureau of Labor & Statistics
- Overtime is used to cover 47% of employee absences and coworkers are 29.5% less productive when covering for absent employees. Society for Human Resource Management
- Supervisors spend 212 hours per year dealing with absences. Society for Human Resource Management
$171 billion annually ($1,100 per employee) in direct employer expenses incurred as a result of workplace injuries and illnesses.
U.S. National Safety Council
Key Cost Drivers
Healthcare Costs: include employer wellness programs costs, insurance premiums, and other direct compensation for healthcare benefits (HSA/FSA, etc.).
- U.S. employers cover an average 70% (that’s $10,762) of healthcare costs for each employee every year. National Business Group on Health
- The average annual cost of healthcare is $15,375 per U.S. employee and inflating 6.5% every year.
National Business Group on Health
- Employers spend $49 billion per year ($742 per employee) on wellness programs. Global Wellness Institute
- Small to Medium businesses pay 8-18% more for employee healthcare insurance. National Conference of State Legislatures
Employee Turnover: voluntary and involuntary employee attrition costs employers an immense amount of time and money.
- The average cost to (re)hire is $4,129 and takes an average of 42 days. Society for Human Resource Management
- Turnover can cost employers 33% of an employee’s annual salary. Forbes Magazine
- In 2020, 47 million Americans will voluntarily change jobs. Society for Human Resource Management
- U.S. companies spend an average $1,096 to train a new employee. 2018 Training Industry Report
Workers’ Compensation: direct costs of workplace injuries and illnesses, and mandatory insurance.
- Workers’ compensation for musculoskeletal injuries and pain costs U.S employers $20 billion every year. U.S. Bureau of Labor & Statistics
- The average employer cost of a workplace musculoskeletal injury is $33,000 per claim. Occupational Safety Health and Administration
- The average cost of workers’ compensation insurance for hospitality and services companies is $2058.80 per employee per year ($1.02 per work hour). Workers’ Compensation Lab
Other Qualitative Costs
Employer costs intuitively associated with poor employee health and wellness, but without a direct correlation to causation argument.
Key Drivers of Other Costs
Reputation: a bad reputation costs companies at least 10% or more per hire. Harvard Business Review
Safety: employers that don’t have effective employee health and wellness programs pay 2-3 times more on injuries and illnesses. Employee Health and Safety Today
Quality: a Gallup Poll revealed that 70% of U.S. workers are not engaged at work leading to mistakes that cost U.S. companies 20-40% of sales. Six Sigma
Culture: 91% of workers at companies led by leaders that support well-being efforts say they feel motivated to do their best at their jobs. American Psychological Association
The Bottom Line of a BHS Customized Health Assurance Program
In Your Perfect World...
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How to Get There...
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